Terms and Conditions

Outlined below are Clear Complexions Terms and Conditions.  Updated: June 2018

Prepayments | Prepaid Cards:
  • There are no refunds on prepaid treatments and they are not transferrable to other individuals
  • If a prepaid treatment is no longer suitable for you as determined by us the value can be transferred to another treatment or skincare
  • Prepaid treatments are not redeemable for cash
  • Prepaid credit and gift cards do expire. If you pre-purchase a treatment or gift card you will have 36 months to use them
Appointments and Cancellations

Due to popular demand, we recommend book as far in advance as possible. Often moving appointments is easier than creating a new one!

We kindly require a $50 deposit for all consultations as well as appointments that take more than 30 minutes.
The deposit is taken off the cost of treatment upon completion.
Unfortunately, if you do not arrive for your scheduled appointments, or cancel within 24 hours of the booking time you will forfeit your advance payment.

Our team will do their best to ensure this does not happen, and assist in rescheduling where possible.

Rationale Products Terms and Conditions:

Rationale offers a 100% money back satisfaction guarantee if you return the products to place of purchase within 30 days. Click here to read:

https://www.rationale.com/customer-care/shipping-and-returns

Birthday Voucher
  • Clients have 30 dates from their birthday to redeem offer
  • Birthday voucher is $75 off treatment only. Excludes product.
  • Offer cannot be used in conjunction with any other offer or promotion.
  • One voucher per person.
Luxe Lips Package
  • Offer includes 1ml of Restylane or Restylane Kysse or Restylane Finesse only.
  • Offer is for the lip area only and cannot be used to treat any other area.
  • Offer must be booked and redeemed prior to 30th November 2018.
  • Offer is limited to one treatment per customer and cannot be used in conjunction with any other offer including a “4 or more package”
  • Customers who book the treatment, but who do not redeem the treatment prior to 30 November 2018 will not be entitled to the price offered.
Ultra Glow Package
  • Offer available from 1st October 2018 – 30th November 2018 for purchase.
  • Offer is valid for redemption 12 months from the purchase date
  • Cannot be used in conjunction with any other offer including a “4 or more package”
  • Cannot be transferred to cash
  • The offer is not refundable unless at the discretion of Clear Complexions however, the remaining value of the offer can be transferred to another package or treatment
  • Number of offers available per individual is at the discretion of Clear Complexions.
Gucci Handbag Promotion
  • Promotion period is from 1st October 2018 to 30th November 2018.
  • Clients who spend over $x in a single transaction within the promotion period will be deemed an entrant.
  • Three winners will be chosen at random using a random generator software. There will be one winner for each of the following states; NSW, ACT & QLD.
  • Gucci Handbag is valued at $1,465
  • Promotional prize cannot be refunded or transferred to cash.
  • Employee’s or family of employees from the Vita Group are not eligible to enter this promotion.
$75 Review + Treatment (NSW)
  • Clients must book review and appointment before Christmas to claim offer.
  • $75 off treatment only. Excludes product.
  • Offer cannot be used in conjunction with any other offer or promotion.
  • One voucher per person
Black Friday / Cyber Monday Sale
  • Offer available for purchase from 23rd November – 26th November 2018.
  • Offer must be booked and redeemed prior to 28th February 2018.
  • Offer is limited to a maximum 3 different treatment areas per customer at $175 for each area in one appointment visit.
  • Offer cannot be used in conjunction with any other offer including a “4 or more package”
  • Offer cannot be transferred to cash.